As a backend software engineer at Tovala, you will architect, build, and help scale our backend software systems that form the backbone of our consumer and internal software products. We pride ourselves on being a small and lean engineering team allowing each individual to make decisions and take ownership over their work. You’ll be part of this close-knit team as we continue building mission critical software systems and tools that enable Tovala to scale.
The Social Media & Community Coordinator is a newly created role offering a unique opportunity to fuel our growth by shaping our fast-growing company’s social media presence, building a strong community among our passionate customer-base, and discovering new ways to drive customer advocacy. Working with a cross-functional team across marketing, culinary, design, product, and customer service, you’ll work on a variety of marketing projects that will drive our brand communication plans forward.
What you can expect from us.
As Tovala rapidly scales, we’re looking for a Menu Product Manager who can act as a champion for our overall menu product by setting strategy, leading key menu projects, and owning overall menu performance. This is a new, highly cross-functional role within our Marketing Product team that will work closely with culinary, operations, tech, brand marketing and customer support. As our food has always been central to Tovala’s special sauce, you will play a very strategic role in Tovala’s overall growth both helping to drive acquisition and build upon our robust customer retention. We are looking for a passionate, strategic, collaborative individual who can flex between a big picture thinker and roll-up-your-sleeves doer. We also hope this person can grow with the organization as we scale by further building our Menu product as a new core function.
A free Tovala Smart Oven and discounted Tovala Meals
The Director of Growth Marketing will manage all of Tovala’s paid marketing across online and offline channels. The role is responsible for both the execution and optimization of current direct response and brand awareness channels (instagram, facebook, SEM and pinterest) and expanding Tovala’s marketing ecosystem into new channels (e.g. YouTube, display, connected TV, radio/podcasts, direct mail, native etc.) in order to expand reach and drive efficiencies. The ideal candidate will drive strategy, spend allocation across channels, experimentation on new channels and optimize growth marketing efforts for customer acquisition goals. Our ideal candidate is a passionate, growth oriented, and analytical marketing leader who can grow with the organization as we continue to scale.
As a Tovala Customer Service Agent, you will work with the Support Team to help our customers have a seamless and enjoyable experience with our company -- from ordering a Tovala Smart Oven to cooking a delicious Tovala Meal in their home and help educate and troubleshoot anything in between. You’ll be the first line to greet incoming chats, calls and emails and ensure that any questions or concerns from our customers are addressed in a timely, appropriate and fun manner. You will aim to provide support that is above and beyond and work to add an element of surprise and delight to all customer interactions. You will also be providing vital insights to the rest of the team to help improve our products and services.
We are continuing to shape our service and building our brand, and customer support is an essential piece of that. As a part-time Customer Support Agent, you will have the freedom of working remotely and also the chance to come into the office to collaborate with the team. Aside from the first month of training, which will be done at HQ in Chicago. You will be providing customer support during shifts with times ranging between 9:00am to 10:00 pm CT.
• Monitor and respond to email inquiries.
• Answer questions and resolve issues in real-time via online chat.
• Answer calls and phone customers to provide live support when necessary.
• Provide Tech Support help when troubleshooting the oven or App
• Educate customers around all aspects of our service and product
• Use Zendesk and other CRM software to maintain records of customers interactions.
• Analyze common trends to detect underlying problems and update customer facing
product manuals and assets for better customer self-help.
• Opportunity for sales and commissions
• Highlight trending topics to the business and engineering teams to help improve
our product and services.
• Active role in sales and Error Reporting
• Maintaining high customer satisfaction
• Have fun! We want our customers to feel like they are truly a part of the Tovala family.
A family that supports, solves problems, educates and celebrates together while sharing the
goodness of eating better.
• You’re extremely responsive and patient.
• You’re outgoing, energetic, and love talking to people.
• You have customer service experience and are obsessed with customer satisfaction.
• You live for good food so you understand the importance of a good home- cooked meal.
• You live in Chicago!
• Strong verbal and written communication skills
• Masterful problem solving skills – identifying root cause and customer need
• Strong computer skills, fast typing skills and light technical troubleshooting experience
• Ability to multi-task and work cross-functionally – we are a fast growing, quick-paced
(and always changing) company!
• A great sense of humor and a team player kind of attitude
• *Bonus: experience with Zendesk or similar support tool.
The HR Business Partner role is integral to leading HR initiatives, employee relations, and engagement. As a leader in our quickly growing company, you need to be comfortable rolling up your sleeves and diving into the day-to-day as well as stepping out of the daily details to help drive more strategic projects like organization design, performance management, and compensation analyses. You know how to develop policies that meet regulatory requirements and create balanced incentives that bring out the best in people and encourage individuals to grow into better versions of themselves. The role provides an exciting opportunity to support Tovala’s transition from a start-up to a household brand and world-class manufacturing operation.
The Strategic Sourcing Manager is an integral role for Tovala’s production team responsible for securing the best quality products (raw, prepared, and packaging goods) for our production facility at the most competitive price points allowing us to continue exceeding customer expectations. This person will plan, develop, and execute the procurement of food and packaging ingredients on a company scale coordinating between locations as we grow using effective negotiation, networking, and market trend research.
As Tovala’s Finance and Accounting Analyst, you will be working directly with the Director of Finance and CFO/COO to provide financial reporting and analysis that help guide Tovala’s strategy.
As a Lead Process Engineer on the Tovala team, you will be charged with scaling operations as well as finding and implementing efficiencies and optimizations across our entire operation. You’ll be responsible for designing and executing food manufacturing processes that will allow our facility to produce more efficiently, while enabling product variants, higher quality and lower costs. You will focus on our food operations team’s process and plans in order to ensure our facility has the correct layout and the labor is performing the correct tasks and the correct time.
As a member of our operations team, you will help build a world-class, state of the art food operation that delivers convenient, delicious and healthy food to our customers nationwide. You would report to our VP of Hardware and Operations and work with him to devise projects to make our process better, cheaper and faster. You would spearhead those projects, manage the people involved, and ensure that we are constantly measuring and tracking the effectiveness of each project. You’d work with industry leaders that have already figured a lot of this out to see what we can learn from others.
Our ultimate goal for our food operation is to have one of the most streamlined, automated processes in the world. We believe we can achieve that because we are as much a technology company as we are a food company – and we plan to use our engineers to bring a unique perspective to our food operation.
You would be tasked with working with our engineers to leverage their skills and expertise to help us build tools (both digital and physical) and create processes to make everything work better. This will run the gamut from how/where we source our products to leveraging different shipping methods/technologies to replicating processes across multiple, nationwide production facilities.
You will be responsible for managing the Quality Assurance function by working with our Production Manager to ensure highly disciplined compliance with all product quality parameters and standards. You will ensure highly disciplined compliance with all regulatory and company defined food safety and sanitation standards, systems, procedures and practices in order to guarantee absolute quality and consistency of product. You will be responsible for monitoring FDA/HACCP/FSMA plans and SSOP’s as the process and/or regulations change and initiate improvements and upgrades at co-pack partners.
We've developed healthy and delicious meals that are being shipped to customers across the country. We have already doubled our volume of food production since opening to public sales. As one of our frontline staff members on food production, you will help us grow our business even further.
As the lead IoT engineer at Tovala, you will work across the software and hardware teams to manage the connected features of our ovens. New initiatives include adding metrics to cook cycles to improve efficiency and reliability, better user notifications and interaction, and a new system to manage the fleet of connected ovens from one location. You'll be building tools to make our customers' experience better, to provide customer service with the data they need to help diagnose issue, and for the engineering team to improve the product.
Our ovens are based on the ElectricImp IoT platform.