Careers

Tovala is looking for a full-time production supervisor in order to supervise weekend food packaging shifts, and assist with implementing QA, Food Safety and Employee Safety programs, as well as additional production shifts as we expand our operation. Applications should have second shift (late afternoon - evening) and/or weekend availability.

As a production supervisor, you will oversee all operations in our kitchen and warehouse facilities during your respective shift. You would be responsible for ensuring food quality and safety as well as efficient utilization of our staff, equipment, and other resources to streamline our food production processes. You will also monitor performance standards for all aspects of our food production.

About You

• Three to five years of experience in manufacturing / production, experience in food production strongly preferred
• Two years of supervisory experience
• Experience creating and implementing food safety and/or employee safety programs, and general production documentation a plus. Experience with HACCP also a plus.
• Fluent in English, strong Spanish language skills a plus
• Comfortable with Microsoft Word and Excel; willing to learn new online tools and communication channels
• A self-starter with effective leadership, interpersonal, and verbal and written communication skills
• Ability to excel in a fast-paced work environment with a growing start-up company
• Ability to work evenings and/or weekends

As Tovala's Brand Communications & Influencer Marketing manager, you will work with the marketing and creative teams to engage our existing customers, work with press, and oversee/execute our influencer marketing strategy.

About You

• You have experience building, engaging and growing a community of followers/customers/users.
• You are creative and strive to find new ways to grow an audience and loyal followers.
• You're interested in startups and excited to work in a fast-paced environment.
• You’re able to balance a range of tasks at once.
• You are strategic and can plan an entire campaign from concept to execution.
• You have strong organizational skills and flexibility. The ability to adapt to change quickly and to tackle unfamiliar tasks and requests with positive attitude and resourcefulness.
• You want to work in an environment that takes a people-first approach; values humility, integrity and ambition; and is focused on creating a culture that keeps people happy and challenged.
• Food has played (or continues to play) an important role in your life.

About the role

As a Tovala Customer Success Teammate, you will work with the Support Team to help our customers have a seamless and enjoyable experience with our company — from ordering a Tovala Smart Oven to cooking a delicious Tovala Meal in their home. You’ll be the first line to greet incoming chats, calls and emails and ensure that any questions or concerns from our customers are addressed in a timely, appropriate and fun manner. You will aim to provide support that is above and beyond and work to add an element of surprise and delight to all customer interactions. You will also be providing vital insights to the rest of the team to help improve our products and services.

As a Tovala Showroom Sales Specialist, you will work at our first-ever Pop-Up Shop in Lincoln Park (Chicago) to engage with prospective customers, answer their questions, host product demonstrations, and leave them feeling positive about our company, product and brand.

About You

• You're energetic and results driven
  
• You are a great communicator
  
• You have prior sales experience (ideally in customer-focused environments)
• You're comfortable thinking on your feet
• You want to work in an environment that takes a people-first approach; values humility, integrity and ambition; and is focused on creating a culture that keeps people happy and challenged
• Food has played (or continues to play) an important role in your life
• You're comfortable with email
• You are available to work on nights and weekends
  

About the role

We unveiled our first Tovala Showroom this July in Lincoln Park. The showroom will be open through January or 2019. If it is successful, we will launch showrooms across the country, so this role is hugely important to our organization. You will be the front line for our company and will be tasked with educating, connecting with and selling potential consumers on the value of Tovala. You'll learn our products and value proposition inside out – and be able to communicate it clearly and enthusiastically.

Responsibilities:

• Achieve and exceed individual sales goals
  
• Learn the Tovala product suite (oven, mobile app and meals) inside out and develop a deep understanding of Tovala’s brand
• Accurately record customer information into our CRM tool
• Accurately report on key business metrics at the end of your shift
  
• Accurately share key learnings from the day at the end of your shift
  
• Foster a hard-working, friendly team-oriented work environment
  
• Maintain visual/physical standards of store
  
• Follow all processes & procedures rigorously
  

About You

• You have outstanding engineering talent, shown by great results, cool side projects, or open source contributions.
• You have a background in API design / consumption.
• You have experience working with designers and bridging the gap between graphic design and technical implementation.
• You have strong opinions on mobile app design and philosophy.
• Food has played (or continues to play) an important role in your life.
• You’ve written in Kotlin or are curious about doing so.

About the role

We have two mobile developers at Tovala - both are based in the Bay Area. Your role will be to support them and take on major responsibilities for new feature development and bug fixing on the Tovala Android app. The internship can be in the Bay Area or Chicago (Tovala HQ).

You will be responsible for managing the Quality Assurance function by working with our Production Manager to ensure highly disciplined compliance with all product quality parameters and standards. You will ensure highly disciplined compliance with all regulatory and company defined food safety and sanitation standards, systems, procedures and practices in order to guarantee absolute quality and consistency of product. You will be responsible for monitoring FDA/HACCP/FSMA plans and SSOP’s as the process and/or regulations change and initiate improvements and upgrades at co-pack partners.

About You

• Three to five years of experience in food production
• Two years of supervisory experience
• Experienced with and capable of demonstrating strong understanding of HACCP or related food safety protocol
• Strong working knowledge of food safety, food regulations and basic food technology
• Fluent in English, strong Spanish language skills a plus
• Comfortable with Microsoft Word and Excel; willing to learn new online tools and communication channels
• A self-starter with effective leadership, interpersonal, and verbal and written communication skills
• Ability to excel in a fast-paced work environment with a growing start-up company
• Ability to work off-shifts (evening, weekend) as needed

About the role

We've developed healthy and delicious meals that are being shipped to customers across the country. We have already doubled our volume of food production since opening to public sales. As one of our frontline staff members on food production, you will help us grow our business even further.

Your responsibilities will include:

• Oversee all food safety procedures and operations for Tovala in our food production facilityDevelop and implement SOP’s, FDA/HACCP/FSMA, GMP’s, pest control, allergen control, QA documentation, and other food safety and quality elements required. Responsible for evaluation and resolution of vendor/ customer product quality issues
• Assist with managing and directing food production staff in collaboration with Production Manager and team, including hiring, training, and monitoring performance standards
• Monitor performance of kitchen equipment and machinery in collaboration with food production and engineering teams; communicates equipment malfunction to engineering team
• Support procurement and shipping operations in collaboration with operations and culinary teams
• Develop and maintain performance standards for all aspects of food production

For our data analytics intern role at Tovala, you’ll own the development of all dashboards, analytics systems, attribution, and automated rules needed to ensure the health and growth of the company’s customer funnel over time.

About You

• Bachelor’s Degree required. Data Science, Statistics, Engineering, Quantitative Finance or other analytics- related field or equivalent practical experience preferred.
• Minimum of 2 years of experience, preferably in e-commerce or consumer company. - You’re an extremely quick, strategic thinker with exceptional experience leading highly analytical teams.
• You have industry experience in SQL, as well as one or more statistical tools (R, SAS, SPSS, Python).
• You have strong organizational skills and flexibility. The ability to adapt to change quickly and to tackle unfamiliar tasks and requests with positive attitude and resourcefulness.
• You have a strong background in marketing analytics with the understanding of campaign testing, refinement, and optimization of digital campaigns to deliver exceptional results.
• You want to work in an environment that takes a people-first approach; values humility, integrity and ambition; and is focused on creating a culture that keeps people happy and challenged.
• Food has played (or continues to play) an important role in your life.

About the role

• You’ll work closely with our lead data engineer and be involved in analytic efforts to assess marketing initiatives and develop better understanding of marketing effectiveness.
• This position will help Tovala evaluate marketing campaign performance, research industry trends, proactively identify and solve opportunities for value-added analysis, develop points of view to drive results, and frame recommendations for leadership.
• You’ll work with marketing and funnel data, performing QA when needed, and diving into the database when needed to solve problems.
• You’ll help with reporting across a group of marketing stakeholders and use our data to succinctly communicate performance, areas for improvement, and shared success.
• You’ll develop self-service web based tools, in concert with our engineering and data science teams, to deliver high level views of performance to internal stakeholders.
• Develop and maintain performance standards for all aspects of food production

As a Director of Strategy and Operations on the Tovala team, you will be charged with scaling operations as well as finding and implementing efficiencies and optimizations across our entire operation. You’ll be responsible for devising strategies and executing on making our process more efficient, higher quality and cheaper. You will focus on our food operation (everything from procuring the food to packaging to shipping), and support our oven operation, particularly as it relates to getting ovens to our customers.

About You

• You have experience devising and implementing strategies that yield efficiencies and optimize processes.
• You have experience managing people.
• You believe in taking a data-centric approach to decision making.
• You’re a team player willing to wear multiple hats and get your hands dirty.
• You’ve worked at a small-to-medium sized company or in a small-group work environment.
• You want to work in an environment that takes a people-first approach; values humility, integrity and ambition; and is focused on creating a culture that keeps people happy and challenged.
• You understand and believe in the importance of delicious, healthy food.You have an MBA.
• Management consulting and/or operations experience is preferred.
• You live in Chicago or are willing to move.

About the role

We have built a product that is truly changing the way people eat at home. It’s convenient, it’s delicious and it’s healthy. We’ve only just started optimizing our operation, but intend to grow our strategy/ops team and leverage our engineering talent to build a world-class, state of the art food operation.

You would report directly to our COO and work with her to devise projects to make our process better, cheaper and faster. You would spearhead those projects, manage the people involved, and ensure that we are constantly measuring and tracking the effectiveness of each project. You’d work with industry leaders that have already figured a lot of this out to see what we can learn from others.

Our ultimate goal for our food operation is to have one of the most streamlined, automated processes in the world. We believe we can achieve that because we are as much a technology company as we are a food company – and we plan to use our engineers to bring a unique perspective to our food operation.

You would be tasked with working with our engineers to leverage their skills and expertise to help us build tools (both digital and physical) and create processes to make everything work better. This will run the gamut from how/where we source our products to leveraging different shipping methods/technologies to replicating processes across multiple, nationwide production facilities.

As an Acquisition Manager, Paid Media at Tovala, you’ll be focused on building and optimizing our paid media channel strategy that drives customer acquisition. You’ll lead efforts to efficiently acquire new customers for Tovala across a variety of biddable and programmatic channels. This includes account optimization and maintenance, testing, ad copy creation, and consulting for overall strategy discussions.

About You

• Bachelor’s Degree required.
• Minimum of 2 years of experience, preferably in e-commerce or consumer company. You’re a proven digital marketing manager with expertise in Facebook advertising for consumer brands. You can back this up with campaign results you drove.
• You love data analytics and have a knack for creating elegant reports to display KPIs.
• You’re familiar with performance marketing concepts like CPA, CAC, ROI, and LTV.
• You have a strong ability to rapidly learn new skills and an interest in learning about a variety of topics related to startup growth, including SEO, SEM, landing page conversion optimization, viral loops, data science, etc.
• You dream of unlocking new growth channels and using exceptional creative to drive results.

About the role

• Acquire new customers via Tovala’s digital marketing channels, managing to aggressive efficiency and volume thresholds.
• Manage day-to-day operations of current paid media channels (Facebook, Instagram, Twitter, AdWords, Affiliate etc.) and identify, test, and scale new channels.
• Analyze campaign performance data to drive continuous improvement and hypothesis-led testing of new concepts.
• Plan and successfully manage to channel budgets.
• Develop weekly, monthly, and ad hoc reporting on performance by channel.
• Develop and maintain performance standards for all aspects of food production

As a data analytics manager at Tovala, you’ll own the development of all dashboards, analytics systems, attribution, and automated rules needed to ensure the health and growth of the company’s customer funnel over time.

About You

• Bachelor’s Degree required. Data Science, Statistics, Engineering, Quantitative Finance or other analytics- related field or equivalent practical experience preferred.
• Minimum of 2 years of experience, preferably in e-commerce or consumer company.
• You’re an extremely quick, strategic thinker with exceptional experience leading highly analytical teams.
• You have industry experience in SQL, as well as one or more statistical tools (R, SAS, SPSS, Python).
• You have strong organizational skills and flexibility. The ability to adapt to change quickly and to tackle unfamiliar tasks and requests with positive attitude and resourcefulness.
• You have a strong background in marketing analytics with the understanding of campaign testing, refinement, and optimization of digital campaigns to deliver exceptional results.
• You want to work in an environment that takes a people-first approach; values humility, integrity and ambition; and is focused on creating a culture that keeps people happy and challenged.
• Food has played (or continues to play) an important role in your life.

About the role

• You’ll lead analytic efforts to assess marketing initiatives and develop better understanding of marketing effectiveness.
• This position will help Tovala evaluate marketing campaign performance, research industry trends, proactively identify and solve opportunities for value-added analysis, develop points of view to drive results, and frame recommendations for leadership.
• You’ll take ownership of marketing and funnel data, performing QA when needed, implementing policies and procedures to produce better data, and diving into the database when needed to solve problems.
• You’ll maintain consistent reporting cadences across a group of marketing stakeholders and use our data to succinctly communicate performance, areas for improvement, and shared success.
• You’ll develop self-service web based tools, in concert with our engineering and data science teams, to deliver high level views of performance to internal stakeholders.
• Develop and maintain performance standards for all aspects of food production

As a product manager at Tovala, you’ll be responsible for defining, designing and managing implementation of consumer facing e-commerce solutions. You’ll be charged with delivering a unique and world class shopping experience to our Tovala website and app customers.

About You

• Bachelor’s Degree required; MBA preferred.
• Minimum of 3 years of experience, preferably in e-commerce or consumer company.
• You’re experienced Product Manager with a strong ecommerce background who can work closely with the Product and Engineering teams as well as senior leadership to help define and drive the product strategy at Tovala.
• You have experience working with highly cross-functional teams and can manage complex projects with multiple stakeholders and priorities.
• You want to work in an environment that takes a people-first approach; values humility, integrity and ambition; and is focused on creating a culture that keeps people happy and challenged.
• Food has played (or continues to play) an important role in your life.

About the role

• You’ll lead product strategy, develop product roadmaps, prioritize user stories, and drive product development from conceptualization, design and development, to launch and ongoing support in a fast-paced, agile environment.
• As the leader of the web and app product roadmap, you’ll ruthlessly prioritize key initiatives from inception to delivery while working with the executive team, key stakeholders, engineers, product design, and other cross-functional teams.
• You’ll learn the business inside and out, gathering high level requirements to ensure successful outcome for releases from small to large.
• Develop and maintain performance standards for all aspects of food production

As the lead IoT engineer at Tovala, you will work across the software and hardware teams to manage the connected features of our ovens. New initiatives include adding metrics to cook cycles to improve efficiency and reliability, better user notifications and interaction, and a new system to manage the fleet of connected ovens from one location. You'll be building tools to make our customers' experience better, to provide customer service with the data they need to help diagnose issue, and for the engineering team to improve the product.

Our ovens are based on the ElectricImp IoT platform.

About You

• You've worked with IoT electronics at the hobby level or higher
• You know how to read MCU datasheets to find that one register you need to set
• You've worked with digital on-board protocols like SPI and i2c
• You can write software that runs on servers to help manage IoT devices
• You have some familiarity with structuring a RESTful API
• You want to work in an environment that takes a people-first approach; values humility, integrity and ambition; and is focused on creating a culture that keeps people happy and challenged
• You understand and believe in the importance of delicious, healthy food